Letter dated 16 July 2013
Dear Miss Humphries
I write further to your recent letter dated 4 July 2013.
I note the comments you make regarding the care and treatment you received from Dr. Mann and you request a refund for costs of £700.00 that you incurred from having a consultation with Dr. Humphries.
With regard to your concerns about care and treatment, these were addressed in My response to you of 5 December. As indicated in that letter, if you remain dissatisfied with response to your complaint you can refer your concerns to the Parliamentary and Heath Service Ombudsman for consideration.
In respect of the £700.00 costs you have incurred, while I appreciate that you consider this was as a result of Dr. Mann’s comments, the decision to visit Dr. Humphries was your own and the Trust is not liable for any reimbursement of the fees.
Edward Colgan, Chief Executive, Somerset Partnership NHS Foundation Trust.