Yeovil District Hospital
21 November 2014
Dear Miss Humphries
Further to your telephone conversation with Mrs Hawkins today, regarding an amenable date for you to meet with staff at Yeovil District Hospital to discuss your concerns. I can confirm a meeting with PAUL MEARS, Chief Executive, Paul Foster, Consultant Urologist and Linda Hann, Patient Experience Manager on Thursday 11 December at 11.30 am.
Linda Hann, PALS
I ask Mrs Hawkins to please put it now in writing after our phone call in which she said I could just see Linda Hann, PALS and Paul Foster, Urology on the 28 November 2014 or if I wanted to wait for Paul Mears, chief Executive as well, then that couldn’t be until the 11 December 2014 and so I went with having them all on that date in December 2014. I wanted it in writing, as I had been ringing up all the time and told maybe this date and that date on the phone and then told Linda Hann was on holiday and so wait until she did come back before they could be sure with dates and then that their dairies were very full and so in the end when I got a date for sure at last on the phone that day with Mrs Hawkins with them all, I wanted it in writing.
Paul Mears opened the conversation, by saying that he had my complaint letter in front of him and better then just going over it step by step, then it maybe better to just talk, as we could run out of time and I said that is alright, but my only concern in doing it that way is we may miss out on talking about something important and that needs talking about. However we did talk on for over an hour and I had asked for permission for recording to go ahead before meeting.